Q.The affiliate dashboard tells me I got a successful conversion from a referral. Why have I not received my commission for that?
A. There could be many reasons as to why a commission has not been received for what is deemed by the dashboard as a successful conversion. One of those reasons is an account that has been created, that shows no activity, no logins beyond the initial sign-up, not sent any files, not received any files, ie shows no proof of being a real user. Phantom customers like this are often part of a wider fraudulent activity where a credit card is being used without the consent of the credit card holder. If we detect no activity, we will then check back a week later to see if there has been any activity or not. Typically the credit card issuer or holder, will dispute the transaction, and get refunded. Thus, we obviously will wait to ascertain the legitimacy of the account, and of the credit card, before a commission is paid.